Return & Exchange Policy

Common Return Questions

What items are returnable?

  • NOTE THAT ALL RETURNS WILL BE FOR STORE CREDIT ONLY
  • Within 14 days of receipt of your shipment
  • In original condition
  • Unwashed and Unworn
  • No Stains, Scents of Smoke or Chemicals, and No Animal Hair
  • Tag Still Attached

Damages/Defects

  • Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you MUST contact us within 24 hours of receipt. No exceptions. If we do not receive notification that you have received a damaged item in 24 hours. the return will be rejected for any store credit or refund.
     
    DEFECTIVE/DAMAGED ITEMS PROCESS:
    • Use your smartphone to take pictures of the defective or damaged area and email the images to info@shorelinesugars.com including the tag in the image showing it is still attached.
    • Indicate "Defective" or "Damaged" in the subject line.
    • Include the first and last name on your Shoreline Sugars account, order #, and product code/name of the item.

    You will receive a response from our customer service support team within 24 hours. Damages must be reported within 24 hours of delivery date or purchase

 

What items are non-refundable?

  • Swimwear/ Intimates
  • Free gifts or promotional items
  • Sale items 
  • Discounted items of 30% or more during flash sales/ promotions

 

Are there any charges for return?

  • There are no charges for returns
  • Original shipping charges is non-refundable
  • You are responsible for return shipping charges

 

How do I make a return?

  • Mail all items eligible for an exchange or return to:

        617 Islebay Drive

        Apollo Beach, FL 33572

Be sure to include your original receipt or a paper stating the first and last name of the person that ordered, shipping address, and order number provided via email. If this information is not present your item will not be accepted for return.

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a store credit will be sent to you via email. 

Still have questions? Email us at info@shorelinesugars.com with your full name, order number and we will get back to you shortly.