Shipping policy

WITHIN THE US

ALL orders in the CONTINENTAL USA receive FREE STANDARD SHIPPING.
Orders with Standard Shipping typically take 1 business day to be processed and shipped. Expedited orders placed before 2:00 p.m. ET (11:00 a.m. PT) will be shipped the same day. Weekends and holidays are not business days, and are therefore excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped.

Counting business days - Shipping days are 24-hour days. If you place your order on Monday (before 2pm ET), then 1 business day would be Tuesday. If you place your order on Monday (after 2pm ET), then 1 business day would be Wednesday.

You may select from Free Shipping (2-10 business days), UPS Ground, UPS 2nd Day Air, or UPS Next Day Air. Business days do not include weekends or holidays. Credit card authorization and address verification must be received prior to shipping any order. Please note that credit card authorization can take up to 24 hours for approval. We use UPS and USPS for domestic orders. We use UPS exclusively for expedited orders. If an order is expedited, a physical address will be needed since UPS cannot deliver to P.O. Boxes. We do not offer Saturday delivery for expedited orders. Please remember that delivery time does not include Sundays or Holidays. You will be notified by email regarding back ordered items and expected delays. Shoreline Sugars will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification.

Weekends
Please remember that delivery time does not include weekends or holidays.

Standard Shipping
Standard Shipping orders are processed once credit card authorization and address verification have been obtained. Orders shipped via standard delivery typically arrive in three (3) to ten (10) business days (Monday through Friday, not including holidays) for the Continental United States. All orders are shipped within 1-2 business days.

2nd Day Air
All 2 Business Days orders confirmed before 2:00 p.m. ET will be processed the same day pending credit card authorization and verification. Credit card authorization can take 24 hours for approval. 2 Business Days orders confirmed after 2:00 p.m. ET will be processed the following business day. Second Day Air orders placed on Friday after 2:00 p.m. ET will be processed on Monday (excluding holidays). Cost is $20.

Overnight Shipping/ Next Day Air
Orders placed with 1 Business Day must be confirmed Monday through Friday (excluding holidays) before 2:00 p.m. ET. Credit card authorization and address verification must be obtained prior to shipping. Credit card authorization can take 24 hours for approval. Cost is $30.

Lost Packages

If your order does not arrive on time or is lost in transit, we will open an investigation with the shipping carrier. This process can take up to two weeks for the investigation to be completed.

Once the investigation is complete, if your order is lost in transit or delivered to the wrong address, we will replace your items if they are still available. If we cannot replace them, then we will refund your order, as well as any shipping costs.

However, if the shipping carrier confirms delivery to the correct address, we are unable to issue a refund.